At APKEMART, customer satisfaction is our top priority. We strive to ensure that you are happy with your purchase, but if for any reason you're not satisfied, our Refund and Return Policy is here to assist you.

Returns

• You can initiate a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• To start the return process, please contact our customer support team at info@apkemart.com with your order details. We will guide you through the process and provide return instructions.

Non-Returnable Items
Certain items are non-returnable, including:

• Health and personal care items
• Products that have been used or damaged
• Customized or personalized products

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@apkemart.com.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, send us an email at info@apkemart.com.

Return Shipping

• Customers are responsible for paying the return shipping costs unless the product received was damaged or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

If you have any questions about our Refund and Return Policy, feel free to reach out to us at +91 8283835743 or info@apkemart.com.